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  • Why are we changing our Online and Mobile Banking systems?

    • We think Online and Mobile Banking should simplify your financial life and go beyond your everyday banking experience. So, we are upgrading our systems to give you more innovative features and convenient access to your account information.
    • Quick and easy access to your account information with Touch ID, Facial Recognition and PIN authentication.
    • Transaction histories, account transfers, bill payments, and e-Statements on desktop and mobile platforms are easily accessed.
    • Integration with our core processing system will allow access to added benefits for our members.

    How will the new system be accessed?

    • The new system will be accessed from our current website focusok.com or from our mobile app.
    • Any bookmarked pages to the login screen for the old home banking platform will not work. Members will need to go to our website to access the new home banking system or download the new mobile app.

    Will the current Apple and Android apps work with the new system?

    • No, the current apps will not work on the new mobile banking site.
    • New apps will have to be downloaded on or after May 22nd for the new site.
    • Links for the new apps are located on our website under Services and Mobile Banking.
    • Search for Focus FCU Mobile in the App Store or Google Play Store to find our app.

    How do I enroll or log in for the first time on the new platform?

    • You can log in from our website or the mobile app – either way is fine.
    • From our website focusok.com, click on the My Account button located in upper right-hand corner.
    • Select the First-time user? Enroll now link. All users will have to enroll this way even if you had previously used our home banking system.
    • Enter the requested information and hit the Next button.
    • Enter the verification code and hit submit.
    • From the mobile app, select First-time user? Enroll now link.
    • Enter the requested information and hit the Next button.
    • Enter the verification code and hit submit.

    Will there be changes to the Bill Pay service?

    • No, your existing bill pay service will be the same in the new system. Your existing payees and recurring payments will transfer over to the new system.

    Will scheduled transfers that I currently have set up transfer into the new system?

    • Internal scheduled transfers to other Focus accounts will transfer over to the new system. Once you have logged in, you can verify these scheduled transfers by clicking on “Move Money” and “Transfers”.  You can make any changes needed to these scheduled transfers in the new system.
    • External scheduled transfers to other financial institutions will have to be set back up in the new system. Account information for your external accounts will transfer into the new system, but the transfer information such as amounts, and frequency will need to be entered to reestablish the transfer.

    Will account alerts that I have established transfer into the new system?

    No, account alerts will need to be set back up in the new system. You can do this by selecting the account from the Dashboard or Accounts menu and then Manage Alerts. You can elect to be notified by text, email, or in-app message for balances alerts or transaction alerts.

    Which browsers will work with the new system?

    • To support the security measures we put in place to keep your data safe, we require the use of a modern browser. As new versions of browsers are released, we will deprecate support for older versions. Find out more here.

    What features are available with the new system?

    • The same great features of our current system such as bill pay, internal and external account transfers, account alerts, remote deposit capture, e-Statements, check reorders, and stop payments are available on the new system.
    • Some added features with the new system include:
      • Joint accounts that you are on will be available to view and transact on with one log in!
      • Connect to other financial institutions that you have accounts with to view transaction information.
      • Close a lost or stolen debit card online or with the mobile app.

    What if I have questions about the new home banking or mobile banking system?

    There are several ways to contact us with questions about the new system.

    • You can send an email to [email protected]. This email is monitored during normal business hours and you will be contacted regarding your question.
    • If you are logged in to home banking or mobile banking, you can send us a message through the Messages function. These are also monitored during normal business hours and one of our representatives will respond to your message in home banking.
    • You can call us at (405) 230-1328 and one of our representatives can assist you.