Careers I Focus Federal Credit Union

Careers at Focus Federal Credit Union

Focus Federal Credit Union is a great place to work, and we are always seeking qualified individuals to join our team of professionals. We are a member-owned organization, focused on the financial goals of our members and providing superior service. We offer competitive compensation and benefits packages along with a great work environment.*

Financial Service Representative – Main Branch

Position Summary:

This position requires great interaction, communication, and organizational skills supporting Teller, Financial Services, Lending, and Call Center operations. To provide members with the highest form of service and financial transactions accurately, efficiently, and professionally. Explain, promote and sell various products and services to members by accurately assessing member needs while providing them with information about Credit Union products and services. Responsible for performing member services and loan processing responsibilities, assisting with the call center and phone queue; adhering to credit union policies and procedures: Will maintain a high-level knowledge of our financial service products. Greeting the member by name during interaction and thanking the member for their business after the transaction is completed.

Major Duties and Responsibilities:

1. Assists members with opening and closing accounts and servicing existing accounts. Answers questions about products and services and resolves problems that are within their authority to resolve. Refers problems that are beyond their authority to their supervisor along with their recommendations.
2. Determine collateral needs and payment plans for members applying for loans.
3. Processes member loan applications in person, electronically, and/or over the phone, building accurate member profiles in accordance with established policies and procedures.
4. Disburse loan proceeds after approval by underwriting and complete loan documents.
5. Maintain a high level of knowledge of credit union financial service policies and procedures for lending and member service.
6. Provide member service via phone calls or in the call center.
7. Cross-sell credit union products and services based on member needs.
8. Ensure that all credit union member-and-employee-related business is kept in the strictest confidence.
9. To apply knowledge of credit union systems, policies, and procedures. Complies with all Credit Union policies and procedures including those related to
Bank Secrecy Act regulations.
10. Other duties related to essential job functions to meet organizational needs.
Expectations and Qualifications
1. To provide friendly, professional, personal service to all members.
2. To maintain a dependable record of attendance and timeliness.
3. To assist with telephone answering within 3 rings if possible.
4. To maintain a professional work environment and businesslike appearance at all times.
5. To return telephone messages within 2 hours if possible and all messages returned by end of the day.
6. To troubleshoot and resolve internal inquiries in a timely, friendly, and accurate manner.
7. Effective verbal and written communication skills.
8. Good organizational skills, attention to detail, time management skills, and communication skills.
9. Proficient computer skills along with strong people skills.
10. Perform quality work efficiently with minimal supervision.

Experience: This position requires at least 6 months to two years of similar related experience and/or previous banking experience. Must be Sales and Member Service Oriented.
Education: A high school education or GED.
Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purpose of giving or obtaining information that may require some discussion.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to talk, hear, and sit. The employee frequently is required to stand and walk; use hands to finger, handle, or feel objects or controls; kneel or crouch while filing and reach with hands and arms.
The employee must occasionally lift and/or move up to 30 pounds, which may also include lifting overhead.
Specific vision abilities required by this job include close vision.
Work Environment: The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.
The noise level in the work environment is usually moderate.

Job Type: Full-time

Pay: $15.00 – $18.00 per hour, DOE

Physical setting:

• Office

Schedule:

• Monday to Friday
• No weekends

Work Location: 420 NE 10th St, Oklahoma City, OK 73104

Teller (Part-Time)- Chickasha Branch

Position Hours: M-F 1:00pm till 5:30pm and Saturdays 9:00am till noon. Approx. 25-26 hours a week.

Required Skills: Responsible for providing excellent member service while processing financial transactions in an accurate, efficient, and professional manner. Must be sales-oriented identifying opportunities to cross-sell products and services that enhance the member’s relationship with the credit union. Must adhere closely to credit union procedures and regulations and have a strong work ethic, high integrity with an outgoing personality.

Education and/or Experience:

• High School diploma or GED required. Minimum of 6 months of cash handling experience in a retail sales environment and/or previous banking experience. Bank or other financial service provider experience preferred including sales experience, cash handling, and customer service.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions. While performing the duties of this job the employee is regularly required to talk, hear and sit. The employee frequently is required to stand for long periods of time and walk; use hands to finger, handle, or feel objects or controls; kneel or crouch while filing and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds, which may also include lifting overhead. Specific vision abilities required by this job include close vision. The noise level in the work environment is usually moderate.

Salary: $13.75 to $15.00 hourly depending on teller experience

Essential Functions, Expectations, and Responsibilities:
1. Greet and welcome members to the credit union in a courteous, professional, and timely manner, providing prompt, accurate, and efficient member transactions.
2. Receive share drafts/checks and cash for deposit to accounts verifying amounts, adding holds if needed, and examining them for proper endorsements. Also perform check cashing transactions, withdrawals, loan payments, and transfer of funds entering all transactions correctly into the computer system.
3. Count cash received or cash disbursed while processing a transaction no less than 3 times to assure accuracy.
4. Assist with mail or email transactions when available.
5. Maintain an up-to-date and comprehensive knowledge of all credit union products and services that are handled or promoted by tellers. Maintain an up-to-date and comprehensive knowledge of all related policies and procedures, rules, and regulations for the teller area, including robbery procedures and those policies related to Bank Secrecy Act regulations.
6. Promote and cross-sell other credit union services such as consumer and mortgage loans, debit, and credit cards, checking accounts, and online banking.
7. Ensure that the teller station and area are properly stocked with forms, supplies, brochures, etc.
8. Balance cash drawer at the end of the shift comparing totaled amounts to computer totals. Research and resolve discrepancies in reporting any outages to management.
9. Maintain a dependable record of attendance and timeliness.
10. Maintain a professional work environment and a businesslike appearance.
11. Other duties related to essential job functions to meet organizational needs.
Experience: This position requires at least 6 months of cash handling experience in a retail sales environment and/or previous banking experience. Must be Sales and Member Service Oriented.

Other Skills: Ten-key calculator and computer keyboard by touch. Good communication and organizational skills. Working knowledge of all credit union policies and procedures, plus products and services. Initiative for acquiring the skills and related education that is needed to perform his/her job to the best of his/her ability. Attention to detail and basic mathematical and balancing concepts is also required.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to talk, hear, and sit. The employee frequently is required to stand and walk; use hands to finger, handle, or feel objects or controls; kneel or crouch while filing and reach with hands and arms.
The employee must occasionally lift and/or move up to 30 pounds, which may also include lifting overhead.
Specific vision abilities required by this job include close vision.
Work Environment: The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.
The noise level in the work environment is usually moderate.