Q: I have autopay set up on the current website, will that transfer to the new site?
A: Yes, your autopay information will transfer to the new site.
Q: I’m having difficulties accessing eZCard. What number should I call?
A: 1 (866) 572-1637
Q: Will I still have access to GoToMyCard.com?
A: No, everything will be transferred to eZCardinfo.com.
Q: Will cardholders have to register for eZCard?
A: Yes, you will need to register on the new site to access your Focus MasterCard information moving forward.
Q: Will Alert Settings migrate over to the new website?
A: No, you will have to set up alerts on the new site moving forward.
Q; How do I sign into my account?
A: Type in the User Name and Password created during your registration, to sign into the account. If you are getting an error message, check to make sure you are entering your information accurately. To ensure the security of your account information, do not reveal your password. Never write it down where anyone can find it. Change your password often and be sure that you do not use words that people identify with you. Do not use numbers in a series. Use our ‘Log Out’ feature if you are going to be away from your computer for an extended period of time. The ‘Log Out’ feature will end your session. You will have to enter your User Name and Password before entering the website again. For your protection, after too many unsuccessful attempts, you will be locked out of eZCard. If this happens, verify that you are entering the User Name and Password you selected in the enrollment process. If you are having trouble logging in and would like to speak with one of our representatives, please call us at 866-604-0380.
Q: What do I do if I have forgotten my password?
A: Perform the following steps if you have forgotten your password.:
- Click on the “Forgot My Password” link and a temporary password is sent to the default email address on the account.
- Log in with your Temporary Password
Q: How do I view my account if I have reported my card as lost or stolen?
A: Log in using your original Username and Password. Your account profile will be transferred to the new account automatically.
Q: How do I know if my card has expired?
A: All credit cards reflect an expiration date. If your account is in good standing, the card is valid through eh last day of the month it expires. New cards are typically mailed out between the 10th-15th of the month they expire. If you do not receive your new cards by the end of the month they expire, please call customer service at 866-604-0380.
Q: Does eZCard support cardholder-initiated balance transfers?
A: If you currently utilize this service, then it will be available to you moving forward as well.
Q: Will my transaction history and statements be available on the new website?
A: Yes, you will e able to see the prior 18 months of transaction history online and 12 months of PDF statements will become available within 2 weeks after the migration date.
Q: Can I send questions about my account via email?
A: Yes. Select settings & help, then select By Messaging, Phone or Mail under Contact Us. Select the appropriate inquiry type under messaging. Enter the reason for the request and select Sent Request. This will send a message to the tea. All communication will be sent through the message center.
Q: What do I do if I receive a suspicious email that looks like it came from the website?
A: If you receive a suspicious email and suspect it might be fraudulent, do not reply or enter any information. Contact us at 866-604-0380 immediately. A representative can help you determine the authenticity of the email.
Q: I answered the security questions incorrectly and received a message saying my online account is locked. What should I do?
A: To unlock your online account, call 866-604-0380. For security reasons, we’re unable to reset your account online or by email.
Q: Why do I need to provide personal information to activate my card?
A: You will be required to provide certain information that will allow us to confirm that you are authorized to activate the card.
Q: What’s the best way for me to protect my card?
A: Treat your card like cash. Never give your card number to anyone. NEVER give out your PIN. Verify the authenticity of retailers you do business with before giving them your card number over the phone or the internet. Do not email your card number to anyone on the Internet, even if someone offers you money or “winnings”. If an offer seems too good to be true, it probably is. If you feel that your account has been compromised or someone has access to your card information, please contact customer service immediately to report this.