Are you ready for a Better Experience?
We are excited to offer our members an improved Audio Banking Experience on October 17th. Our TouchTone Teller line will be converted to a new system. You will enjoy this user-friendly system that allows you to perform maintenance and account transactions with ease.
We know change can be unwelcome at times, but we are going to provide an FAQ section here for you as well as our new menu options. Please be sure to look over the features and FAQs before we switch to the new system.
How it Works
Start by calling the new touchtone teller line at 833-770-7859. To verify your identity, the first time you call in, you’ll need to enter your account number, followed by your Social Security number. You will then be prompted to create a PIN. You’ll always be asked to enter your account number and PIN for account transactions and inquiries.
FAQ’s
Q: Will I need a new passcode to access the new system?
A: No
Q: When will the new system be available?
A: On Tuesday, October 17th
Q: What if my passcode doesn’t work after the conversion?
A: You can reset your password on the system, or call us at 405-230-1328.
Q: How do I find out what deposits have cleared?
A: Select option 2 to hear your account history, including deposits.
Q: How do I check my balance on my checking account?
A: Select option 2 and select checking at the prompt.
Q: How do I change my PIN?
A: Select option 6 to change your PIN.
Q: How can I do a transfer?
A: Select option 3 to make immediate transfers between accounts or to another member.
Q: How do I make a loan payment?
A: Select option 3, and choose the correct loan at the prompt.
Q: How can I check if a deposit is pending?
A: Select option 4 for future dated transactions.
Q: Can I check interest rates on the new system?
A: Yes! You will select option 5 to check our current interest rates.
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